Policies

(c) Copyright 2021 · Energy Exchange of Southern Africa (Pty) Ltd. All rights reserved. All content on this website remains the proprietary property of EXSA. Unauthorised use, reproduction, or distribution is strictly prohibited.

We are committed to protecting your personal data and ensuring its lawful use in accordance with the General Data Protection Regulation (GDPR), Promotion of Access to Information Act, Act 2 of 2000 (PAIA) and the Protection of Personal Information Act, Act 4 of 2013 (POPIA).

• Your data is collected, processed, and stored securely and transparently.
  
• We only collect the data necessary to provide our services and improve your experience.
  
• We do not share your personal data with third parties without your explicit consent, unless required by law.

Last Updated: February 2025

This Cookie Policy explains how Energy Exchange of Southern Africa (“we”, “us”, or “our”) uses cookies and similar technologies on our website, www.exsa.io. By accessing and using our website, you acknowledge and agree that your use constitutes acceptance of our Cookie Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, mobile phone, or other electronic devices) when you visit a website. They enable websites to function properly, improve user experience, and provide us with information about how visitors use our website.

2. Types of Cookies We Use

a. Essential Cookies

These cookies are necessary for the basic operation of our website. They enable core functionality such as security, network management, and accessibility. Essential cookies are automatically set and cannot be disabled through our website.

b. Analytics Cookies

We use analytics cookies to gather information about how our website is used, which helps us understand and improve our services. Specifically, we employ:

• Google Analytics: Helps us analyze website traffic and user behavior.
• Independent Analytics: Provides additional insights into website usage.

The data collected by these analytics cookies is anonymized and is used solely for improving website performance and user experience. The retention period for these analytics cookies is one year.

3. Consent and Use

A notice regarding our use of cookies is displayed on our website. By continuing to use our website, you are deemed to have accepted this Cookie Policy and consent to the use of cookies in accordance with its terms. If you do not agree to our use of cookies, please adjust your browser settings to refuse cookies or refrain from using our website. Please note that disabling cookies may affect the functionality and overall user experience of our website.

4. Third-Party Cookies

We do not use any third-party cookies on our website, but reserve the right to do so to ensure basic operation of our website continues. All cookies in use are either essential for the operation of the site, for analytics purposes, or to respond to queries/submissions from forms on the website.

5. Collection of Data via Forms

Our website contains application forms, a contact form, and a newsletter subscription form. While these forms collect business and energy-related information, this Cookie Policy applies solely to the cookies used on our site. Data collected through our forms is managed separately and is subject to our Privacy Policy.

6. Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of our website may not function properly.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or to comply with regulatory requirements. We encourage you to review this policy periodically for any updates. Your continued use of our website after changes are made signifies your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at: hello@exsa.io. By using our website, you confirm that you have read and understood this Cookie Policy and consent to our use of cookies as described herein.

• Trading Licence
  • EXSA is actively trading under an Electricity Trading Licence (NER/TRD04/2022) issued by the National Energy Regulator of Southern Africa on 18 November 2022.

• Third-Party Links
  • This website may contain links to third-party websites EXSA cannot be held responsible for third-party content or policies.
    

• Disclaimer of Warranties
  • The content provided on this website is for informational purposes without any guarantees of accuracy, completeness, or reliability. While EXSA strives to ensure the information is current and correct, it makes no representations or warranties, express or implied, about the accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance that is placed on such information is strictly at own risk.
    
  • EXSA do not guarantee that the website will be uninterrupted, error-free, or free of viruses or other harmful components. Scheduled maintenance, technical issues, or other factors may cause temporary interruptions to the website’s accessibility.
    
  • To the fullest extent permitted by law, EXSA will not be held liable for any loss or damage arising from the use of this website, including, but not limited to, errors, omissions, or inaccuracies in the content or interruptions in service.
    

• Limitation of Liability
  • To the fullest extent permitted by applicable law, EXSA, its affiliates, directors, officers, employees, agents, and licensors shall not be held liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the use of, or inability to use, this website or its content, even if advised of the possibility of such damages.